Lobby Service Suspended

Due to the recent surge of COVID-19 cases in Wisconsin, CSB has made the difficult decision to suspend in-branch lobby services at all CSB banking locations effective 11/7/2020.

Virtual Mortgage Experience

CSB Introduces a Complete Virtual Mortgage Experience

Community State Bank is pleased to announce that they have recently launched a completely virtual mortgage experience. From the online application process to closing, customers will now be able to close a mortgage loan without stepping foot into a banking location.   

 “During these times of uncertainty, it is extremely important that our team is able to adjust in order to continue serving our customers safely,” said Community State Bank President and CEO, Scott Huedepohl. “We’re very honored to be able to provide both a high-tech experience, while still offering local service to guide our customers along the way.”

Community State Bank selected DocMagic’s eClose platform to completely digitize its mortgage closing process --- including remote online notarizations (RON), eNote generation and secure eVault storage capabilities. The bank partnered with DocMagic primarily to implement technology that would help ensure the highest levels of customer safety during the pandemic. Secondarily, Community State Bank sought to improve the borrower experience with an easier, quicker and more efficient lending process.

“We’re happy to have partnered with DocMagic to provide our mortgage customers with a complete paperless and virtual experience from start to finish,” said Community State Bank Vice President of Mortgage Operations, Shakil Haider. “By utilizing DocMagic, our Mortgage Team can now offer customers the option of signing mortgage documents electronically. It also provides a face-to-face secure notary online appointment at the time of closing.”   

Since the implementation of the product, CSB has now had the opportunity to close numerous mortgage loans virtually. Customers have noticed the value and have voiced their appreciation for the extra layer of security and convenience that this process has offered. 

 “This was our first time closing a mortgage with Community State Bank. Our virtual experience was very simple from start to finish,” said CSB Mortgage Customer, Gary Strand. “Having an option to close our loan online shows they are willing to accommodate their customers’ needs and busy schedules while also keeping safety in mind during this pandemic.”

Current and new CSB customers will be able to take advantage of this virtual mortgage experience. For those interested in applying for a mortgage loan, please visit the CSB Mortgage Services page to apply online.