FRAUD ALERT: Scammers have been contacting residents of SE Wisconsin claiming to be from their Financial Institution or other companies that you may do business with. The scammers are relaying an urgent message for “Customers” to update their ACH information. Please be aware this is a scam. If you are contacted please call your Financial Institution directly and let them know immediately. Do not call the scammers back. For CSB customers, if you need immediate assistance please contact your banker or your local CSB location. [CSB Contact Information]

In celebration of the Holiday Season, all Community State Bank locations will be closed on Christmas Eve (12/24/2024), and Christmas Day (12/25/2024). On behalf of everyone at Community State Bank, we would like to wish our friends and neighbors a very "Merry Christmas!" We look forward to serving you in the New Year.

CHAT
FDIC Digital Sign, using the official FDIC wordmark. This digital sign indicates the deposit institution is backed by the full faith and credit of the US government.

Virtual Mortgage Experience

CSB Introduces a Complete Virtual Mortgage Experience

Community State Bank is pleased to announce that they have recently launched a completely virtual mortgage experience. From the online application process to closing, customers will now be able to close a mortgage loan without stepping foot into a banking location.   

 “During these times of uncertainty, it is extremely important that our team is able to adjust in order to continue serving our customers safely,” said Community State Bank President and CEO, Scott Huedepohl. “We’re very honored to be able to provide both a high-tech experience, while still offering local service to guide our customers along the way.”

Community State Bank selected DocMagic’s eClose platform to completely digitize its mortgage closing process --- including remote online notarizations (RON), eNote generation and secure eVault storage capabilities. The bank partnered with DocMagic primarily to implement technology that would help ensure the highest levels of customer safety during the pandemic. Secondarily, Community State Bank sought to improve the borrower experience with an easier, quicker and more efficient lending process.

“We’re happy to have partnered with DocMagic to provide our mortgage customers with a complete paperless and virtual experience from start to finish,” said Community State Bank Vice President of Mortgage Operations, Shakil Haider. “By utilizing DocMagic, our Mortgage Team can now offer customers the option of signing mortgage documents electronically. It also provides a face-to-face secure notary online appointment at the time of closing.”   

Since the implementation of the product, CSB has now had the opportunity to close numerous mortgage loans virtually. Customers have noticed the value and have voiced their appreciation for the extra layer of security and convenience that this process has offered. 

 “This was our first time closing a mortgage with Community State Bank. Our virtual experience was very simple from start to finish,” said CSB Mortgage Customer, Gary Strand. “Having an option to close our loan online shows they are willing to accommodate their customers’ needs and busy schedules while also keeping safety in mind during this pandemic.”

Current and new CSB customers will be able to take advantage of this virtual mortgage experience. For those interested in applying for a mortgage loan, please visit the CSB Mortgage Services page to apply online.